Refund, Returns & Cancellation Policy

McLearn Custom Guns LLC specializes in handcrafted, precision-built custom firearms. Because many of our firearms are manufactured to individual customer specifications, our refund and cancellation policies differ from those of businesses selling standard, mass-produced merchandise.

Please review this policy before placing an order.

1. Custom Firearm Orders

Custom firearms are manufactured according to specifications selected or approved by the customer.

Once an order has been accepted and production has begun, materials, specialized components, and gunsmithing labor may already have been committed to the build.

For this reason, cancellations of custom firearm orders are subject to review and the cancellation terms disclosed and agreed to when the order was placed.

2. Deposits & Order Cancellations

Deposits are applied toward the total purchase price of the firearm.

Customers wishing to cancel an order must submit their request to McLearn Custom Guns in writing.

Cancellation eligibility and any applicable deductions will depend on the terms accepted at the time of purchase, the stage of production, and the amount of work or expense already incurred.

Any non-refundable deposit provisions or cancellation charges must be disclosed as part of the customer’s purchase agreement.

McLearn Custom Guns will provide an explanation of any applicable deductions when reviewing a cancellation request.

Nothing in this policy limits any refund or cancellation rights required by applicable law.

3. Completed Custom Firearms

Due to the personalized nature of custom-built firearms, completed custom orders are generally considered final sales once the customer has accepted delivery and completed the legally required firearm transfer.

Returns based solely on a change of preference, desired configuration, or buyer’s remorse are generally not accepted after transfer.

This provision does not exclude valid warranty claims, manufacturing defects, errors attributable to McLearn Custom Guns, or remedies required by law.

4. Manufacturing Defects & Concerns

McLearn Custom Guns takes pride in the craftsmanship and performance of our firearms.

If a customer experiences a suspected manufacturing defect, mechanical issue, or other workmanship concern, they should contact McLearn Custom Guns before attempting repairs or modifications.

We will review the issue and provide instructions for evaluation, inspection, or appropriate service.

Customers should not ship firearms to McLearn Custom Guns without receiving return instructions and authorization.

5. Shipping Damage or Incorrect Merchandise

If a firearm or other product arrives damaged or does not match the order, customers should notify McLearn Custom Guns as soon as reasonably possible.

For firearms delivered to an FFL dealer, customers should inspect the firearm before completing the transfer whenever possible.

McLearn Custom Guns will review the circumstances and coordinate an appropriate resolution, which may include repair, replacement, correction, or refund as applicable.

6. Denied or Incomplete FFL Transfers

Customers are responsible for ensuring they are legally eligible to receive and possess the firearm they order.

If a transfer cannot be completed because of a failed background check, an invalid receiving FFL, legal restrictions, or other eligibility concerns, McLearn Custom Guns will review the available options.

Any return shipment must be coordinated through appropriately licensed parties and in accordance with applicable laws.

Refund eligibility and any applicable shipping, handling, or cancellation charges will be determined under the terms agreed to at purchase and applicable law.

7. Non-Firearm Merchandise & Accessories

Returns of non-firearm merchandise and accessories may be considered when the items are unused, unmodified, and in their original condition.

Customers must contact McLearn Custom Guns for return authorization before shipping merchandise back.

Eligibility may vary for custom-ordered, specially manufactured, installed, or used components.

Any applicable return shipping costs or restocking charges will be communicated during the return authorization process and will be consistent with the original purchase terms.

8. Refund Processing

Once a refund has been approved, McLearn Custom Guns will process it through the applicable original payment method when available, or another mutually agreed method.

The time required for funds to appear in the customer’s account may vary depending on the financial institution and payment processor.

The customer will be informed of the approved refund amount and any applicable deductions.

9. Policy Applicability

McLearn Custom Guns may revise this policy for future orders. Changes will not retroactively remove contractual or statutory rights belonging to existing customers.